india macro.api

Refund & Cancellation Policy

Last updated: 1 June 2026.

This Refund & Cancellation Policy explains under what conditions Async Labs ("we", "us") refunds subscription payments for the India Macro API service (the "Service"). It is incorporated by reference into our Terms of Service.

1. Free Tier

The Free tier carries no charge and therefore involves no refund. You may cancel at any time by deleting your account from the dashboard.

2. Paid Tiers — Monthly Subscriptions

For monthly Starter and Pro subscriptions:

• 7-day full refund. If you cancel within 7 days of the initial charge AND you have made fewer than 100 API calls during that window, you are eligible for a full refund.
• After 7 days or above 100 calls. Monthly charges are non-refundable. You can cancel your subscription to prevent the next renewal, and you retain paid-tier access until the end of the current billing period.
• Service outages. If the Service is unavailable for more than 24 consecutive hours due to our fault (excluding scheduled maintenance and third-party data-source outages), we will credit a pro-rated amount to your next invoice on request.

3. Paid Tiers — Annual Subscriptions

For annual Starter and Pro subscriptions:

• 14-day full refund. If you cancel within 14 days of the initial annual charge AND you have made fewer than 500 API calls during that window, you are eligible for a full refund.
• Pro-rated refund. After the 14-day window, you may request a pro-rated refund for the unused full calendar months remaining on your subscription. Partial months are non-refundable.

4. Enterprise Subscriptions

Enterprise contracts are governed by the refund terms set out in the signed Master Services Agreement (MSA), which override this policy.

5. Non-Refundable Items

The following are not refundable under any circumstance:

• Charges for usage above your subscribed tier (overage fees);
• One-time setup, onboarding, or custom data ingestion services already delivered;
• Subscriptions terminated by us for breach of the Terms of Service (including but not limited to API key sharing, data resale, or abusive usage).

6. How to Request a Refund

1. Email ameeshkatariya@gmail.com from the email address registered with your account.
2. Include: your registered email, the date of the charge, and the reason for the refund request.
3. We will acknowledge the request within 2 business days and either approve, request more information, or explain why it is being declined.
4. Approved refunds are credited back to the original payment method within 5–10 business days, via Razorpay or the original payment processor.

7. Cancellation (without refund)

You can cancel your subscription at any time from your dashboard, or by emailing us. Cancellation stops the next renewal; you retain access through the end of the current billing period.

8. Disputes

If you believe a charge is wrong, please contact us at ameeshkatariya@gmail.com before initiating a chargeback with your bank or card issuer. We will always try to resolve issues directly.

9. Changes to this Policy

We may update this Refund Policy. Material changes will be emailed to active paying customers at least 14 days before they take effect. Changes do not retroactively apply to refund requests already made.

10. Contact

Refund questions: ameeshkatariya@gmail.com